We're happy to take back our merchandise for a full refund or exchange so long as:
You send it back in 30 days.
Merchandise must be in original condition with tags attached
We are happy to provide a free return shipping label for orders shipping from within the U.S.A.
Refunds are made to the original method of purchase.
Orders outside the U.S.A. are responsible for all shipping charges
To make a return, please use the link above to create a return. For orders within the United States we will send you a free USPS return shipping label. Just print the label and attach it to the original box and give it to the mailman or drop at a post office.
We are not able to provide shipping labels for international orders, or reimburse international shipping expenses.
Exchanges - Need a Different Size?
Please use the link above to create an exchange. But if you're in a rush, we recommend simply placing a new order for the desired replacement size and return the unneeded merchandise by creating a return. Please contact us for size advice or to request multiple sizes to try on.
If you place an order to be delivered to a destination outside the United States please be aware that the shipping fee does not include duties, taxes or import fees, which vary from country to country. For example, England charges import tariff of about 40%. We cannot advise or assist with import duties in your country, please do your research.
In the event that you need to return or exchange your international order, please be advised you are responsible for shipping the product back to us and the costs of shipping it. If you place a new order, you have to pay the shipping again.
For returns originating from outside the United States, please use an insured shipping service and note the tracking number. We are not responsible for lost items we did not ship. Send the merchandise to:
Next Level Resource Partners
ATTN: Robert Stolz
4750 Goer Drive Suite A
North Charleston, SC 29406
Listen and watch as the Silvia coat features and sizes are explained.
Classic European Women's Austrian Loden Coat
One of our most popular coats. The careful attention to detail will impress the most fastidious fashion lover. This coat has a warm insulated lining that is not removable.