Authentic Loden Overcoats, German Coats, and Austrian Trachten Wool Clothing from Heritage Alpine Mills

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Returns & Exchanges

30 Day Returns (Free within 15 days)

Free Returns:

Received by Robert W. Stolz within 15 days of date of receipt, (allow 7 days transit time) 

$15 Returns:

Received by Robert W. Stolz after 15 days from date of receipt

Return Policy:

  • Merchandise must be received within 30 days of receipt
  • Merchandise must be in original condition, (unused, unworn, unaltered) in original packaging and with tags attached
  • Expedited shipping charges are non-refundable
  • Please allow 5 days for us to process the return from the date of our receiving the return.
  • Refunds are made to the original method of purchase.

To make a return, please notify Robert W. Stolz of your return request via email at: 
loveloden@robertwstolz.com

Please include a brief reason for the return, (too big, too small, etc).

Robert W. Stolz will send you a pre-paid USPS return shipping label that you can use to send back the package. You will just need to print the label and attach it to the original box and give it to the mailman or drop at a post office.

Exchanges - Need a Different Size?

In order to serve you more efficiently, we do not process exchanges. Simply place a new order for the desired replacement merchandise and return the unneeded merchandise.

For returns originating from outside the United States, please use an insured shipping service and note the tracking number. We are not responsible for lost items we did not ship.  Send the merchandise to:

Warehouse Address:

American Shipping Company
ATTN Robert W. Stolz LLC
650 Belleville Turnpike, Unit 6
Kearny , NJ 07032
201-941-4990