Returns & Exchanges

20 Day Returns 

In the event that you are not totally satisfied with your purchase, we are happy to take it back and give a full refund as long as we receive the merchandise within 20 days of your receiving it. Please allow 3 - 7 days transit time to our New Jersey warehouse. For example, you receive an order on the 5th, it must be received by us by the 25th. This allows ample time to try it on.

Return Policy:

  • Merchandise must be received within 20 days of receipt
  • Merchandise must be in original condition, (unused, unworn, unaltered) in original packaging and with tags attached
  • Expedited shipping charges are non-refundable
  • Please allow 7 days for us to process the refund from the date of our receiving the return.
  • Refunds are made to the original method of purchase.
  • International orders are responsible for all shipping charges but have 30 days to return the merchandise 

To make a return, please notify Robert W. Stolz of your return request via email at: 
loveloden@robertwstolz.com

Please include a brief reason for the return, (too big, too small, etc).

For orders within the United States Robert W. Stolz will send a pre-paid USPS return shipping label that you can use to send back the package. You will just need to print the label and attach it to the original box and give it to the mailman or drop at a post office.

We are not able to provide shipping labels for international orders, or reimburse international shipping expenses. 

Exchanges - Need a Different Size?

In order to serve you most efficiently, we do not process exchanges. Simply place a new order for the desired replacement merchandise and return the unneeded merchandise. Feel free to contact us for size advice.

For returns originating from outside the United States, please use an insured shipping service and note the tracking number. We are not responsible for lost items we did not ship.  Send the merchandise to:

Warehouse Address:

American Shipping Company
ATTN Robert W. Stolz LLC
650 Belleville Turnpike, Unit 6
Kearny , NJ 07032
201-941-4990

International Orders 

If you place an order to be delivered to a destination outside the United States or Canada we charge a flat rate of $60 for the shipping. Actual shipping rates are higher. Please be aware that the $60 does not include duties, taxes or import fees, which vary from country to country. For example, England charges import tariff of about 40%. We cannot advise or assist with import duties in your country, please do your research.

In the event that you need to return or exchange your international order, please be advised you are responsible for shipping the orders back to us and the costs of shipping it. If you place a new order, you have to pay the shipping again.