To make a return, please notify Robert W. Stolz of your return request via email at:
Please include a brief reason for the return, (too big, too small, etc).
For orders within the United States Robert W. Stolz will send a pre-paid USPS return shipping label that you can use to send back the package. You will just need to print the label and attach it to the original box and give it to the mailman or drop at a post office.
We are not able to provide shipping labels for international orders, or reimburse international shipping expenses.
In order to serve you most efficiently, we do not process exchanges. Simply place a new order for the desired replacement merchandise and return the unneeded merchandise. Feel free to contact us for size advice.
For returns originating from outside the United States, please use an insured shipping service and note the tracking number. We are not responsible for lost items we did not ship. Send the merchandise to:
American Shipping Company
ATTN Robert W. Stolz LLC
650 Belleville Turnpike, Unit 6
Kearny , NJ 07032
If you place an order to be delivered to a destination outside the United States or Canada we charge a flat rate of $60 for the shipping. Actual shipping rates are higher. Please be aware that the $60 does not include duties, taxes or import fees, which vary from country to country. For example, England charges import tariff of about 40%. We cannot advise or assist with import duties in your country, please do your research.
In the event that you need to return or exchange your international order, please be advised you are responsible for shipping the orders back to us and the costs of shipping it. If you place a new order, you have to pay the shipping again.